In the unlikely event, you are not entirely satisfied with your purchase of an INTEGRAL I.M.10 or I.M.12, from our website online shop at www.integral.uk.com, we will refund the price paid subject to the following conditions:-

  1. You have contacted the company by e.mail at support@samsytems-uk.com within 30 days of the purchase being shipped. The shipping date is to be that indicated on the Royal Mail postage receipt (or carrier if used).

  2. In the e.mail subject line state; “Refund” along with the Paypal or Wix Transaction ID number and your name.

  3. In the body of the e.mail please state your name and address and the reason for returning your purchase.

  4. Do not send the return until your e.mail is acknowledged by SAM Systems 2012 Ltd.

  5. The return must be in its original packaging and the contents undamaged.

  6. The return will be acknowledged by e.mail on receipt of the goods by SAM Systems 2012 Ltd

  7. The refund will be subject to a USD$10.00 administration charge unless the item is found to be faulty.

  8. The refunded amount will be made via the same method as was used in the original purchase and does not include the return shipping costs incurred by the sender.

  9. The return should be sent, with a copy of the SAM Systems acknowledgment e.mail, to:-

SAM Systems 2012 Ltd

Corner Cottage

King Street



EX24 6LB